Can you watch our streams?
Testing:For maximum compatibility and quality, we broadcast in Windows Media video/audio format. A high-speed internet connection is required - dial-up internet is not supported. To ensure that your computer is properly setup to watch our streams, CLICK HERE TO TEST. If you can see/hear the test video, you should be able to watch our broadcasts. If not, please refer to the following Problems? section for possible solutions, and then try this test again.
Problems?
Symptoms:FireFox
Solution:We recommend you use Internet Explorer for viewing our broadcasts. If you need to use FireFox, go HERE to install the Windows Media Player Firefox Plugin.
Symptoms:Re-buffering, stuttering or frozen video, sometimes only hear audio
Solution:We use high quality broadcast servers to ensure this kind of thing does not happen from our end. This problem can usually be resolved by resetting your internet modem. To do this, disconnect the power to the modem, wait a few seconds, then plug it back in. This resets the modem to its fastest possible speed. When the internet connection comes back, reconnect to our broadcast.
Symptoms:Windows Media Player problems
Solution:We have found that reinstalling Windows Media Player solves many problems related to connecting to our broadcasts. Go HERE to download the latest version of Windows Media Player, or HERE to download a specific version.
Symptoms:Windows Media Player says "Buffering..."
Solution: This is a normal part of the process of connecting to Windows Media streams and should only last a few seconds, but depends on how congested your internet connection is.
Symptoms:Windows Media Player running on Windows XP gives this error: "Windows Media Player cannot find the specified file. Be sure the path is typed correctly. If it is, the file does not exist in the specified location, or the computer where the file is stored is offline."
Solution: This problem is a known issue in the Internet Connection Sharing and the Internet Connection Firewall components in Windows. Open Windows Media Player from the Start menu. Then from its Tools menu, select Options..., and go to the Network tab. If UDP is checked, uncheck it. Click OK. Close Windows Media Player. Now, try the test stream above. Alternatively, temporarily disabling Windows Firewall may resolve this problem. More information can be found HERE and HERE.
Symptoms:Other problems?
Solution:Solutions for other problems may be found on the Microsoft website HERE.